Front Office Staff - Padel Club (Hospitality & Tourism)

Join Oasis Padel Club, a premier sports and leisure destination in Jakarta Barat, as a Front Office Staff! This is your chance to be the welcoming face of our vibrant padel community, ensuring every guest enjoys a seamless and memorable experience. As a Front Office Staff, you'll be the first point of contact for our guests, handling reservations, check-ins, and providing exceptional customer service. You'll work closely with our team to maintain the club's high standards of hospitality, using tools like our in-house booking system and customer relationship management software. This role offers a dynamic work environment, where your enthusiasm and dedication will be rewarded with opportunities for growth and development.

Oasis Padel Club is more than just a sports facility; it's a community hub where sports enthusiasts and casual players alike come together to enjoy the game. Located in the heart of Jakarta Barat, our club is equipped with state-of-the-art facilities, including multiple padel courts, a lounge area, and a café. We're looking for a Front Office Staff who is passionate about sports, customer service, and creating a welcoming atmosphere. If you're ready to make a difference and be part of a thriving community, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival, ensuring a warm and welcoming atmosphere.
• Handle reservations and check-ins efficiently, using our in-house booking system.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Manage court bookings and ensure smooth operations during events and tournaments.
• Collaborate with the team to maintain the club's cleanliness and organization.
• Promote club events and memberships to enhance guest engagement.
• Assist with inventory management and ordering supplies as needed.
• Participate in team meetings and contribute to the club's overall success.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or customer service role, preferably in a sports or hospitality environment.
• Excellent communication and interpersonal skills, with the ability to engage with guests of all ages and backgrounds.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Familiarity with basic computer software, including Microsoft Office and our in-house booking system.
• Ability to work well under pressure and in a fast-paced environment.
• Proactive and enthusiastic attitude, with a passion for sports and customer service.
• Fluency in both English and Indonesian, with the ability to communicate effectively in both languages.
• Valid ID and the ability to work in Jakarta Barat.

🛠️ Keahlian

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