Customer Engagement & Loyalty Officer - Hybrid Role in Bali

Join our dynamic team as a Customer Engagement & Loyalty Officer and become the driving force behind exceptional customer experiences in Bali. In this hybrid role, you will develop and execute strategies to enhance customer satisfaction, foster long-term loyalty, and strengthen brand advocacy. As part of Private Advertiser, you'll work closely with our marketing, sales, and customer service teams to create and implement programs that delight our customers and drive repeat business.

Every day, you'll be at the heart of our customer interactions, using tools like Salesforce and Mailchimp to manage and analyze customer data. You'll design personalized engagement campaigns, leverage social media platforms to build community, and collaborate with our product team to ensure our offerings meet customer needs. With your expertise, you'll help us turn one-time buyers into loyal advocates, all while contributing to our mission of creating meaningful connections in Bali.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer engagement strategies to enhance satisfaction and loyalty.
• Manage and analyze customer data using Salesforce and Mailchimp to identify trends and opportunities.
• Design and execute personalized engagement campaigns across various channels, including email, social media, and in-person interactions.
• Collaborate with marketing, sales, and customer service teams to align engagement efforts with overall business goals.
• Monitor and report on campaign performance, providing insights and recommendations for optimization.
• Build and nurture customer relationships to foster long-term loyalty and advocacy.
• Stay updated on industry trends and best practices in customer engagement and loyalty marketing.
• Contribute to the creation of customer-centric products and services that meet evolving needs.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 3 years of experience in customer engagement, loyalty marketing, or a similar role.
• Proven track record of developing and executing successful customer engagement strategies.
• Strong understanding of customer lifecycle management and data analytics tools like Salesforce and Mailchimp.
• Excellent communication and interpersonal skills to build and maintain strong customer relationships.
• Creative thinker with the ability to design innovative and personalized engagement campaigns.
• Familiarity with social media platforms and digital marketing tools.
• Ability to work collaboratively in a hybrid team environment.

🛠️ Keahlian

Lowongan Terkait