Live Chat Customer Support Specialist - E-Commerce (Surakarta)

Join Vads Indonesia, a leading provider of customer experience solutions, and become part of a dynamic work environment in Surakarta, Jawa Tengah. As a Live Chat Customer Support Specialist for E-Commerce, you will play a pivotal role in delivering exceptional customer service through live chat interactions. Our team in Surakarta is at the heart of our operations, and we are looking for a dedicated professional to join us and help us maintain our high standards of customer satisfaction.

In this role, you will be the first point of contact for our e-commerce customers, providing them with prompt, accurate, and friendly assistance. You will use tools like Zendesk, LivePerson, or similar platforms to manage and resolve customer inquiries efficiently. With a background in customer service or a related field, you will bring a wealth of experience to our team, ensuring that every customer interaction is a positive one.

📋 Tanggung Jawab Pekerjaan

• Provide real-time assistance to customers via live chat, addressing their inquiries and concerns promptly and accurately.
• Use customer support software such as Zendesk, LivePerson, or similar platforms to manage and track customer interactions.
• Resolve customer issues to their satisfaction, ensuring a high level of customer retention and loyalty.
• Maintain detailed records of all customer interactions, including resolutions and follow-ups.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience across all touchpoints.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Participate in training sessions and quality assurance processes to uphold the company's standards of service.
• Contribute to the team's goals by actively seeking opportunities to enhance customer satisfaction and operational efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, particularly in live chat support for e-commerce.
• Proficient in using customer support software such as Zendesk, LivePerson, or similar platforms.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Knowledge of e-commerce platforms and online shopping trends is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passionate about delivering exceptional customer service and committed to continuous learning and improvement.

🛠️ Keahlian

Lowongan Terkait