Guest Services Agent (Front Office)

Join the Holiday Inn Express team in beautiful Bali as a Guest Services Agent and become the face of exceptional hospitality! In this dynamic role, you will be the first point of contact for guests, ensuring seamless check-ins, personalized service, and memorable experiences. Located in prime areas like Canggu, Ubud, and Nusa Dua, you'll be part of a vibrant community that values guest satisfaction and professional growth.

As a Guest Services Agent, you'll handle everything from check-ins and check-outs to addressing guest inquiries and resolving issues with a smile. Using tools like PMS (Property Management System) and CRM (Customer Relationship Management) software, you'll streamline operations and enhance the guest experience. This is your chance to make a difference in the travel industry and grow your career in one of the world's most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Provide personalized service and ensure guest satisfaction.
• Manage reservations and room assignments using PMS software.
• Address guest inquiries and resolve issues promptly.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Maintain a clean and welcoming front desk area.
• Assist with guest amenities and special requests.
• Contribute to the team's goal of achieving high guest satisfaction ratings.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in hospitality or a related field.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills, including proficiency in PMS and CRM software.
• Willingness to work flexible hours, including weekends and holidays.
• High school diploma or equivalent, with a hospitality-related certification preferred.

🛠️ Keahlian

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